What is it and how it works

Joie and its partners are committed to effective performance of their workplaces, and thus our Joie Minimum Viable (Work)Places (MVWP) standards ensures all spaces meet health & safety requirements, are accessible for all and are functional albeit designed for non-traditional uses. We ensure each MVWP workplace is a safe and secure public place with adequate lighting and seating aligned with a writing surface.

Enterprise quality Wi-Fi and refreshments may be included at no charge. Additional hospitality options include private Wi-Fi, phone booths and printing services are available at select JOIEs.

We're always looking for ways we can make our spaces more comfortable, so if there's something you'd like to see added or improved, please let us know at shegun@wejoie.com.

“Minimum Viable (Work)Place - only that is required in a physical space to enable effective and efficient individual and group work, while understanding, respecting, balancing and responding to the needs of people, the organization, the host community and the planet as they change over time. And no more. “ (c)Neil Usher

Refunds, Mistakes and Changes

We promise flexibility, and understand stuff happens.

Message your Host

Here’s how to prepare:

Gather evidence: If possible, take photos or video to document issues like a missing or broken amenity. Lack of WiFi, bathroom access and Submit your request: You’ll describe the issue, provide photos or video if you can, and let the Host know how you’d like to resolve the issue. Wait for a response: If your Host declines or doesn’t respond, you can ask Joie to step in to help.

Involving Joie

Though we always want Hosts and guests to work things out directly if they can, we know it’s not always possible. If an issue comes up that you’re not able to resolve with your Host (or your Host declines or doesn’t respond to your refund request), let us know and someone from our team will step in to help.

If we find the issue is protected by Joie, we’ll get you a full or partial refund, or depending on the circumstances, find you a similar or better place to stay.

Remember that you have 72 hours to report any issue to us from the time of discovery. But we are flexible and our team is empowered to go beyond these guidelines.

The Joie Experience, beyond the functional space

The process, explained.

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In preparation for an anticipated growth of demand for workplaces beyond the home and office, we’re improving nearly every aspect of the Joie service – and we’re doing it based on feedback from our guest community.

To improve our service, we took a design-informed, human-centric approach. We started by storyboarding the Guest and Host journey – from download the app to completing your workday, and every step in between. We created a blueprint of the experience – every screen, every policy, and every interaction with customer support mapped out. Then, we analyzed lysed millions of competitor complaints mapped them across the journey. We also reviewed thousands of social media posts and spoke with hundreds of thousands of Guests and Hosts about how to improve workplaces.

Here are a few of the features we launched for guests

Make connections - Guest can now invite friends and work besties to be connections. Or invite other guests to be connections. Browse curated workplaces - Workplaces are filtered based on preferences and interests. Or focus on a particular group workspaces only Invite connections - Whether triggered by a workplace or wanting to share a event, Guest can invite connections to join in. Wishlists - Wishlists include one tap savings, and ability to book with ease. Guests can also add notes to a wish listed listing making it easier to remember why they loved it. Priority customer service through chat. We created a dedicated 24/7 support team for priority, with a goal of answering 90 percent of calls in English in two minutes or less.

As part of these features, we’re launching tools for Hosts, including create and edit public profile of Joie (up to three per host), attach colleagues as additional hosts, highlights events/activities known as moments, and the ability to easily plan & checkin guests. We’re also including a ability to preview booking for future dates, and message guests individually or as a group broadcast

All the ways to host as a Joie partner

The process, explained.

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Maybe you have a special place or community, or share an unforgettable moments. Hosting connects you to the world, and we’re here to help—so you can have fun with it.

How to sign up

Let’s get started! It’s free to sign up and list both places and moments. Before you begin, get to know our MVWP standards for Hosts.

Host a place to work

How you host is up to you. You can list an entire property, or a room in a public place —or perhaps a unique space. You want to greet your guests on site, or leverage existing check-in. In order to set yourself up for success, check out Joie requirements to host sojourns.

You can even offer your space for free (or pennies) if this condition aligns with your mission.

Need more help? Reach out at shegun@wejoie.com. We are always at your service or will connect you to another Host. Or if you’re ready to host, why not create your profile and describe your special place.

Host a Moment

Joie moments bring people together— whether it’s talks, tours, demos, or other activities.

Joie looks for Hosts who can provide expertise, insider access, and connection. It might sharing a jazz rehearsal or yoga lesson, convening audience for a reading by an author, or taking guests on a private tour of the archives.

If you are ready to share some local expertise, just make sure:

Your experience follows these Joie community policies. You’ve learned about local laws You’ve read all about best practices for similar moments. And if you need more help—here’s a great tip: reach out to us at shegun@wejoie.com.

Regulations for hosting

Sojourns and moments are offered all around the world, though we’re required to comply with international regulations that restrict the use of our site by residents of certain countries or regions. Because of this, our services will not be available in some places, such as Crimea, Russia, Iran, Syria, and North Korea.

In some tax jurisdictions, you will be responsible for calculating, collecting, and remitting local taxes on your behalf. If you have concerns that your participation as a Joie Host will impact your non-profit status, kindly contact us at shegun@wejoie.com.