Frequently Asked Questions (FAQs)

Our community policies

How we build a foundation of trust among our partners, employees and guests.

What to expect, and what will be expected of you, as a member of the Airbnb community, are detailed in the following policies:

code of conduct

terms & conditions

acceptable use

About Joie

What is it and how it works

We think of Joie as more than just a place to work.

Joie and its partners are committed to effective performance of their workplaces, and thus our Joie Minimum Viable (Work)Places (MVWP) standards ensures all spaces meet health & safety requirements, are accessible for all and are functional albeit designed for non-traditional uses. We ensure each MVWP workplace is a safe and secure public place with adequate lighting and seating aligned with a writing surface.

Enterprise quality Wi-Fi and refreshments may be included at no charge. Additional hospitality options include private Wi-Fi, phone booths and printing services are available at select JOIEs.

We're always looking for ways we can make our spaces more comfortable, so if there's something you'd like to see added or improved, please let us know at shegun@wejoie.com.

“Minimum Viable (Work)Place - only that is required in a physical space to enable effective and efficient individual and group work, while understanding, respecting, balancing and responding to the needs of people, the organization, the host community and the planet as they change over time. And no more. “ (c)Neil Usher

First steps to Joie

The process, explained.

include explainer video before booking - download app, personalize with confidence, invite friends, what is an experience, what is a moment and ensure reservation is confirmed.

Welcome to Joie! From here, you can go anywhere—but first, a little help to get you on your way.

Introduce yourself

It’s tempting to go straight into search, but first things first: Complete your profile. This gives us a chance to learn about you while matching your sojourn requests. Be sure to verify your ID and a profile photo, too—some Hosts require them.

Find your joyful workplace

Is it just us, or is planning a Joie sojourn almost as fun as going on one? With millions of unique places around the world, you’re destined to find one that has everything you need for a comfortable and memorable experience.

When searching for a place, include your dates and to confirm availability. Carefully review the following for each listing:

Why we like it

Photos

Story

Need to Know

Amenities

Feel free to message the Host with any additional questions—they’ll typically respond within 24 hours.

Once you’ve settled on a place, reserve it and confirm instantly.

Refunds, Mistakes and Changes

We promise flexibility, and understand stuff happens.

Message your Host

If an issue comes up, try talking to your Host first. You can message your Host directly from your inbox to let them know what’s going on. If you need to request a full or partial refund because of the issue, there's a higher chance your Host will accept your request if you can agree on an amount first.

Send a refund request

Here’s how to prepare: Gather evidence: If possible, take photos or video to document issues like a missing or broken amenity. Lack of WiFi, bathroom access and Submit your request: You’ll describe the issue, provide photos or video if you can, and let the Host know how you’d like to resolve the issue. Wait for a response: If your Host declines or doesn’t respond, you can ask Joie to step in to help.

Involving Joie

Though we always want Hosts and guests to work things out directly if they can, we know it’s not always possible. If an issue comes up that you’re not able to resolve with your Host (or your Host declines or doesn’t respond to your refund request), let us know and someone from our team will step in to help. If we find the issue is protected by Joie, we’ll get you a full or partial refund, or depending on the circumstances, find you a similar or better place to stay. Remember that you have 72 hours to report any issue to us from the time of discovery. But we are flexible and our team is empowered to go beyond these guidelines.

The Joie Experience, beyond the functional space

The process, explained.

include explainer video after booking, during experience through end of day.

In preparation for an anticipated growth of demand for workplaces beyond the home and office, we’re improving nearly every aspect of the Joie service – and we’re doing it based on feedback from our guest community.

To improve our service, we took a design-informed, human-centric approach. We started by storyboarding the Guest and Host journey – from download the app to completing your workday, and every step in between. We created a blueprint of the experience – every screen, every policy, and every interaction with customer support mapped out. Then, we analyzed lysed millions of competitor complaints mapped them across the journey. We also reviewed thousands of social media posts and spoke with hundreds of thousands of Guests and Hosts about how to improve workplaces.

Our design-informed approach means we’re always making Joie better, and we are just the beginning. We will never stop improving Joie.

Here are a few of the features we launched for guests:

Browse curated workplaces - Workplaces are filtered based on preferences and interests. Or focus on a particular group workspaces only

Priority customer service through chat. We created a dedicated 24/7 support team for priority, with a goal of answering 90 percent of calls in English in two minutes or less.

As part of these features, we’re launching tools for Hosts, including create and edit public profile of Joie (up to three per host), attach colleagues as additional hosts, highlights events/activities known as moments, and the ability to easily plan & checkin guests. We’re also including a ability to preview booking for future dates, and message guests individually or as a group broadcast.

All the ways to host as a Joie partner

The process, explained.

include explainer video

Maybe you have a special place or community, or share an unforgettable moments. Hosting connects you to the world, and we’re here to help—so you can have fun with it.

How to sign up

Let’s get started! It’s free to sign up and list both places and moments. Before you begin, get to know our MVWP standards for Hosts.

Host a place to work

How you host is up to you. You can list an entire property, or a room in a public place —or perhaps a unique space. You want to greet your guests on site, or leverage existing check-in. In order to set yourself up for success, check out Joie requirements to host sojourns.

You can even offer your space for free (or pennies) if this condition aligns with your mission.

Need more help? Reach out at shegun@wejoie.com. We are always at your service or will connect you to another Host. Or if you’re ready to host, why not create your profile and describe your special place.

Regulations for hosting

Joies are offered all around the world, though we’re required to comply with international regulations that restrict the use of our site by residents of certain countries or regions. Because of this, our services will not be available in some places, such as Crimea, Russia, Iran, Syria, and North Korea.

In some tax jurisdictions, you will be responsible for calculating, collecting, and remitting local taxes on your behalf. If you have concerns that your participation as a Joie Host will impact your non-profit status, kindly contact us at shegun@wejoie.com.